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Order Information
                                                

Autism Coach isAutism Coach accepts credit card payment, personal checks from within the U.S. and cashier's checks and money orders from outside the U.S.  

U.S. Holiday 2007 Shipping Information:  Orders placed within the U.S. generally arrive 2-7 days after we receive the order. The Post Office sometimes takes an extra day or two to ship orders to the West Coast, Texas, Hawaii and Alaska.  If your order has not arrived after a week, please contact us at autismcoach@comcast.net  and we'll track your order.  U.S. orders placed by December 15 will arrive before Christmas.  If you have a deadline by which you need to receive your holiday order, please email us and we'll do our best to meet it or if you wish to, you can pay extra for custom shipping options.  Shipping fees are automatically calculated from postal rate tables by the shopping cart software and are based upon weight.  Sometimes an order is shipped in a flat-rate box, but this decision is made when the order is packed up - it depends on what makes the most sense.  We hope that you will understand that we are a consumer-oriented, parent friendly site and we try to keep the prices of our products and shipping costs affordable - however postal rates have increased and shipping costs include delivery confirmation, the time it takes to enter an order in our system and package it (about 25 minutes per order), and the cost of packaging materials. 

Canadian Holiday 2007 Shipping Information:  Orders generally take 7-14 days because of customs delays, with the exception of British Columbia, where customs can take up to  a month.  

All online and telephone orders are processed with secure sockets layer technology provided by:

To order on-line, please select the Buy buttons on the pages of the products you wish to order.  View the contents of your shopping cart by pressing: or complete the order by clicking:

To order by mail, please print out and complete the home order form  and mail the form to: Autism Coach, 6670 Sauk Trail, Saline, MI 48176. Please make your check or money order payable to Autism Coach.  

To order by fax, if you are a school, please use the school order form and fax your order to 1-877-485-1440. Our professional price list contains additional versions of software titles appropriate for schools and professionals.  

To order by telephone, please email autismcoach@comcast.net and with contact information and we will call you to place the order over the telephone. 

For international customers, we accept credit cards from outside the U.S.  Shipping charges may vary from the amount given by the shopping cart software - sometimes the charge is less than the shopping cart software quotes and sometimes it is more - we can provide you with an exact quotation prior to ordering upon request.  If ordering by mail, international customers may enclose a money order or cashier's check in U.S. dollars.  We ship directly ship to Canada, the United Kingdom, Australia, New Zealand, Japan, South Korea, and most countries in Western Europe, amongst others.  Shipment to other countries depends upon reliability of the postal system - if direct shipment isn't an option, many customers find a friend or relative in the U.S. to receive the order and then they make arrangements for delivery.

Return policy.  Items returned within 30 days are refundable, with the following exceptions.  Opened software is non-refundable due to copyright restrictions. Opened, used, and damaged products are non-refundable.  Shipping and handling fees are non-refundable.

Information you provide is confidential and private.  We do not share our mailing list with other companies.  Autism Coach is highly sensitive to the privacy of our customers and believes that the protection of those interests is one of its most significant responsibilities.   Autism Coach has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business: 1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. 2. Our Employees and Privacy. We give access to information about consumers only to those employees who require it to perform their jobs. 3. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services. 4. Privacy and Our Business Partners. If we should ever make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy. If you have questions about this privacy policy, please send an e-mail to info@autismcoach.com.